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Order and Delivery Info

 

Order Cut-off: Cut-off is Wednesday at Noon for delivery on Friday. We’ll let you know on Wednesday or Thursday your Friday or Saturday delivery ETA (Estimated Time of Arrival).

Loyalty Program: For every 12 soups or desserts that you buy, you get 1 more FREE! For example, once you’ve bought 12 roasted Onion and Tomato Soups, you’ll get the 13th one for free --- a baker’s dozen 😊. We hope you take full advantage of this ongoing promotion. You get even more value for your money, and DEFY gets a healthy business: a win-win.

  • First, we want our clients to stay healthy. When you order a little more, but less frequently, there’s less chance of getting sick.
  • It’s more efficient considering we deliver by bicycle.
  • It makes for a healthier business model.
    • One of our central business goals is to provide great value for your money. For example, our Nanaimo Bars can be bought as a “slab” (16 pre-cut frozen portions). You can take them from your freezer one at a time and enjoy them any time you like. The cost? $16, or $1 each 😊 If you buy a Nanaimo Bar individually it costs $2. So, when you buy Nanaimo Bars in just a little bit of volume you save a ton of money, and it helps us keep our costs down. The same principle applies to the size of each order.

Free Delivery on Orders Over $25: When you order $25 or more, you get free delivery!

Delivery: Delivery is by bicycle. No pollution is produced to bring you your gourmet treats. Zero net waste. The delivery schedule is Friday afternoon in El Centro. And Saturday morning for the rest of the world.

The delivery fee is $2 in the center of the city, and $2.50 outside of this area (as shown by the highlighted circle on the map. Click on the map to enlarge it.​) On checkout, you can select either the $2 or $2.50 delivery fee, depending on where you live.

Click on map to enlarge

 

Pick Up: You can pick up your Treats from the "Laboratory" at Jesus Arriaga 4-69 y Honorato Vazquez, Apartment 301. Call or email to make an appointment. The best day for pick-up is Friday between 2:30 and 4:30 PM. But we're flexible as need be.

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We're happy to answer any of your questions. You can contact us by:

Phone

098-498-3562
12:00 PM - 6 PM (every day)

Appointment

Apartment 301
Jesus Arriaga 4-69 y Honorato Vazquez,
Cuenca

It’s best to call or email to make an appointment. If you’re picking up some Treats, the best day is Friday between 2:30 PM and 4:30 PM. But we’re flexible as necessary.